If you think your account has been hacked or taken over, there are several actions you can take to secure your account.
If you're still able to log into your account
Check your email account for a mail from Hobbmate
If you received an email from [email protected] letting you know that your password or email address was changed, you may be able to undo this change by selecting revert this change in that message.
Contact Support
If none of the above options help, you can choose to contact our support team directly and let us know what happened, we'll try our best to help you get your account's access back to you.
Verify your identity
Once you submit your support request, you should receive a response email from the Support Team at Hobbmate asking you to help us verify your identity. You may be asked for the following or more information:
- A photo of yourself holding a paper with a handwritten code we've provided you.
- The email address or phone number you signed up with and the type of device you used at the time of sign up (example: iPhone, Android, iPad, other).
Once you provide information to help us verify your identity, we'll send you specific instructions to recover your account at the secure email address you provided.