If you're experiencing an issue on Hobbmate, please follow these troubleshooting steps. Keep in mind that you should always make sure you're running the latest version of the Hobbmate app as well as the latest version of your phone or tablet's operating system before following these steps.
Check Internet connection
First of all, please try using Hobbmate both on Wi-Fi and on your mobile data connection to see if the problem is because of a weak Wi-Fi or mobile data connection.
Restart your phone or tablet
If it's not an internet connection problem, try restarting your phone or tablet.
Uninstall and Reinstall
If restarting your device and checking your connection doesn't help, try deleting and reinstalling Hobbmate:
iPhone and iPad
- From the Home screen, tap and hold the Hobbmate
app icon until it shakes. - Tap on the Remove App or Delete App. Your photos and profile info will be saved by Hobbmate.
- Go to the App Store, search "Hobbmate" and Reinstall it and then log in with your username and password.
Still no luck?
If these steps didn't resolve your problem, learn how to report the bug so we can investigate.